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Find answers, fast.
Whether you’re tracking your order, wondering about candle care, or looking for scent suggestions — you’re in the right place.
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Candle Care
How long should I burn my candle?
For the first burn, let the wax melt to the edges (about 2–3 hours) to prevent tunneling.
Why is my candle burning unevenly?
Make sure your wick is trimmed to 5mm before each use!
Can I reuse the jar?
Absolutely — we encourage it! Check out our [Refill Program ➝].
Shipping & Delivery
Orders ship within 1–2 business days
Free shipping on orders over $60 AUD
You’ll receive tracking info via email once your order ships
Returns & Refunds
Changed your mind?
We accept returns within 14 days if the item is unused and in its original packaging.
Something wrong with your order?
We’ll make it right — just contact us with your order number and a photo if needed.
Order Issues
Didn’t receive your order?
Item arrived damaged?
Wrong product sent?
Email us at support@brontebeachcandles.com and we’ll sort it out ASAP.
Subscriptions & Refills
How do I manage my refill subscription?
Log into your account to change scents, skip a month, or cancel anytime.
Can I try a refill without subscribing?
Yes! [Order a one-time refill here ➝]
Still Need Help?
We’re always happy to assist.
📧 Email: support@brontebeachcandles.com
📅 Hours: Mon–Fri | 9AM–5PM AEST
